01722cam a2200277 i 4500 409494507 TxAuBib 20200116120000.0 190731s2019||||||||||||||||||||||||eng|u 2019030457 9780525540106 HRD 27.00 0525540105 HRD 27.00 TxAuBib rda Benson, Buster. Why are we yelling [BOOK] : the art of productive disagreement / Buster Benson. New York : Portfolio/Penguin, 2019. 277 pages : illustrations ; 22 cm. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, you're not alone. Conflict, or the fear of it, can be exhausting. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most valuable tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict and the critical habits anyone can learn to avoid it. Provided by publisher. 20200116. Interpersonal conflict. Interpersonal communication.