03476cam a2200337 i 4500 429181551 TxAuBib 20200721120000.0 200222s2020||||||||||||||||||||||||eng|u 2019057368 9780062844460 HRD 28.99 0062844466 HRD 28.99 TxAuBib rda Marshall, Capricia Penavic, 1964- Protocol. Protocol [BOOK] : the power of diplomacy and how to make it work for you / Capricia Penavic Marshall. First edition. New York, NY : Ecco, an imprint of HarperCollinsPublishers, 2020. xix, 424 pages ; 24 cm. txt rdacontent n rdamedia nc rdacarrier Includes index. The hidden superpower of protocol -- The etiquette advantage -- Cultural IQ : who in the world are you? -- Cultural IQ : who in the world are they? -- Talk diplomacy to me : the language of persuasion -- The social network : diplomacy at play -- The powerof place -- Rig the room -- Hunger games -- Secrets of a gift whisperer -- Keeping up appearances -- The mindset of diplomacy -- The ultimate checklist : extreme preparation -- The yoga of protocol -- Negotiating while female. History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage, using hidden influence to effect the outcome. In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Capricia Penavic Marshall not only bore witness to history, she facilitated it. From arranging a room to have an intended impact on the participants to knowing which cultural gestures earned trust, her behind-the scenes preparations laid the groundwork for successful diplomacy between heads of state around the world and tilted the playing field in her team's favor. If there's one thing that working at the highest levels of government for over two decades has taught Marshall, it's that there is power in detail and nuance—the micro-moves that affect the macro-shifts. When seemingly minor aspects of an engagement go missing or awry—a botched greeting or even a poorly chosen menu—it alters the emotions and tenor of an exchange, setting up obstacles rather than paving a way forward. In some cases, an oversight may put the entire endeavor in jeopardy. Sharing unvarnished anecdotes from her time in office—harrowing near misses, exhilarating triumphs, heartwarming personal stories—Marshall brings us a master class in soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mind-set matter now more than ever. When the notion of basic civility seems to be endangered, Protocol reminds us how critical these principles are while providing an accessible guide for anyone who wants to be empowered by the tools of diplomacy in work and everyday life. Provided by publisher. 20200721. Marshall, Capricia Penavic 1964- United States Department of State Office of the Chief of Protocol Officials and employees Biography. Business etiquette. Negotiation in business. Interpersonal relations.