01512cam a2200289 i 4500 430971881 TxAuBib 20200818120000.0 200210s2020||||||||||||||||||||||||eng|u 2019050663 9781538701317 HRD 28.00 1538701316 HRD 28.00 TxAuBib rda Howes, Molly. A Good apology [BOOK] : four steps to make things right / Molly Howes, PhD. First edition. New York : Grand Central Publishing, 2020. xvi, 267 pages ; 24 cm. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index. We've all done something wrong or made a mistake or insulted someone -- even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps. Provided by publisher. 20200818. Apologizing. Emotions.